Privacy Policy

1. Introduction

bet499 ("we", "us", "our") operates the online betting and casino platform available at bet499.biz. As the data controller for all personal information collected through this platform, bet499 is committed to protecting the privacy and security of its registered players and website visitors in Bangladesh and the wider region.

This Privacy Policy sets out in clear terms what personal data we collect from you, why we collect it, how it is used, how long it is retained, and what rights you hold over your own information. We encourage you to read this document carefully and to contact us at [email protected] if any aspect of our data practices is unclear.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the complete agreement governing your use of the bet499 platform.

2. Data We Collect

bet499 collects personal data through a variety of interactions with the platform, including account registration, identity verification, financial transactions, platform usage, and customer support enquiries. The categories of personal data we may collect include:

2.1 Registration Data

When you create a bet499 account via the bet499 Login page, we collect your chosen username, a contact mobile number for OTP verification, your date of birth (to confirm you are 18 or above), and any additional profile information you voluntarily provide.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents (such as a National Identity Card or passport), proof of residential address, and confirmation of your registered payment method. This data is collected and stored solely for the purpose of verifying your identity and preventing financial crime.

2.3 Financial Data

When you make deposits or request withdrawals on bet499, we collect transaction records including amounts in BDT, timestamps, payment method identifiers (such as the mobile wallet number associated with your bKash, Nagad, or Rocket account), and transaction reference numbers. We do not store full card numbers; payment card data is tokenised by the payment processor.

2.4 Usage and Technical Data

We automatically collect certain technical data when you access the bet499 platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bets placed, and referring URL. This data is used for platform security, fraud prevention, and aggregate performance analytics.

2.5 Communications Data

When you contact the bet499 support team by email or through the platform's messaging tools, we retain records of that correspondence including the content of messages, timestamps, and the outcome of any support interaction. These records are used to resolve disputes, improve support quality, and maintain an audit trail.

3. How We Use Your Data

bet499 uses your personal data exclusively for lawful, specified purposes directly related to the operation of the platform and the services we provide. The primary purposes for which we process your data are as follows:

• Account Management: To create, maintain, and administer your bet499 account, including processing your Login and authenticating your identity on each session.
• Transaction Processing: To process deposits and withdrawal requests in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Identity Verification: To verify your age (18+) and identity as required by our KYC procedures and to prevent underage gambling and financial crime.
• Fraud Prevention and Security: To monitor account activity for signs of fraudulent behaviour, bonus abuse, money laundering, or other prohibited conduct outlined in the Terms & Conditions.
• Responsible Gaming: To monitor for signs of problem gambling behaviour, enforce player-requested deposit limits, cooling-off periods, and self-exclusion arrangements.
• Customer Support: To respond to your support requests, resolve disputes, and maintain records of communications for quality assurance and audit purposes.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the performance, layout, and game offering of the bet499 platform.
• Promotional Communications: To send you information about bonuses, promotions, and platform updates — but only where you have not opted out and where no active responsible gaming restriction is in place on your account.

4. Legal Basis for Processing

bet499 processes your personal data on one or more of the following legal grounds, depending on the specific type of processing activity:

• Contractual Necessity: Processing required to fulfil the agreement between you and bet499 as set out in the Terms & Conditions — including account creation, transaction processing, and support services.
• Legal Obligation: Processing required to comply with applicable legal requirements, including identity verification obligations, anti-money laundering checks, and record-keeping requirements.
• Legitimate Interests: Processing necessary for bet499's legitimate interests in preventing fraud, maintaining platform security, and improving service quality — provided those interests are not overridden by your rights.
• Consent: Where we process your data for purposes such as sending promotional communications, we do so on the basis of your consent, which you may withdraw at any time by contacting [email protected].

5. Sharing Your Data

bet499 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may disclose your personal data to the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment Processors: Regulated payment service providers (including the operators of bKash, Nagad, Rocket, Upay, and card processing networks) who process your deposit and withdrawal transactions.
• KYC and Identity Verification Providers: Third-party identity verification services used to validate the authenticity of documents submitted during the KYC process.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on our behalf under strict data processing agreements that prohibit use of your data for their own purposes.
• Game Content Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised session identifiers to authenticate your game sessions — no personally identifiable information beyond a session token is shared.
• Law Enforcement and Regulatory Bodies: Where required by applicable law, court order, or competent regulatory authority, bet499 may disclose your personal data to the relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.

6. Cookies and Tracking Technologies

bet499 uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage to support the operation and improvement of the platform. The cookies we use fall into the following categories:

• Essential Cookies: Strictly necessary for the platform to function, including session authentication cookies that keep you logged in across your bet499 session and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Performance Cookies: Used to collect anonymised data about how players navigate the bet499 platform, including which pages are visited most frequently and where errors occur. This data is used solely to improve platform performance.
• Functionality Cookies: Used to remember your preferences such as display settings and language configuration, so that you do not need to re-enter them on each visit.

bet499 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from accessing certain features of the bet499 platform.

7. Data Retention

bet499 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status on the bet499 platform.
• Post-Closure Account Data: Following voluntary account closure or account termination, your personal data and transaction records are retained for a minimum period consistent with our legal record-keeping obligations. After this period, data is securely deleted or anonymised.
• KYC Documentation: Identity verification documents are retained for the legally required period following the closure of your account, after which they are securely destroyed.
• Support Communications: Records of support interactions are retained for a period sufficient to resolve any outstanding disputes and to comply with applicable legal requirements.
• Technical and Usage Logs: Automatically collected technical data such as IP address logs and session records are retained for a shorter period consistent with fraud prevention and security monitoring purposes, then deleted or aggregated into anonymised datasets.

8. Data Security

bet499 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bet499 platform.
• Encrypted storage of sensitive data including identity documents and payment identifiers.
• OTP-based two-factor authentication available on Login to protect your account from unauthorised access.
• Automated fraud detection and anomaly monitoring systems that flag unusual account activity for review.
• Strict access controls ensuring that only authorised bet499 personnel with a legitimate business need can access personal data.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.

While bet499 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password for your bet499 Login and not sharing it with others. If you suspect that your account has been compromised, contact [email protected] immediately.

9. Your Data Rights

As a registered player on the bet499 platform, you hold certain rights in relation to the personal data we hold about you. These rights include:

• Right of Access: You may request a copy of the personal data bet499 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to Erasure: Subject to our legal retention obligations, you may request that we delete your personal data. Note that we cannot delete data that we are legally required to retain, such as transaction records and KYC documentation within the mandatory retention period.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the ways in which we use your personal data pending the resolution of a dispute or complaint.
• Right to Object: You may object to our processing of your personal data where that processing is based on legitimate interests or is used for promotional communications. We will honour such objections unless we have a compelling legitimate ground to continue processing.
• Right to Withdraw Consent: Where your data is processed on the basis of consent (such as for promotional communications), you may withdraw that consent at any time by contacting [email protected].

To exercise any of these rights, please submit a written request to [email protected], including your registered username and a clear description of the right you wish to exercise. bet499 will respond to all valid data rights requests within a reasonable timeframe and, where a request cannot be fulfilled, will provide a clear written explanation of the reason.

10. Minors

The bet499 platform is strictly intended for adults aged 18 years and above. bet499 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, that account will be immediately closed, all funds will be returned to the registered payment method, and all associated personal data will be deleted in accordance with our data retention procedures.

If you are a parent or guardian and believe that a minor under your care has registered on the bet499 platform, please contact us immediately at [email protected] so that we can take prompt action. bet499 supports the use of parental control software to prevent minors from accessing online gambling platforms.

11. Changes to This Policy

bet499 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via email to the address on file.

Your continued use of the bet499 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you may request account closure by contacting [email protected]. We recommend that you review this page periodically to stay informed of how your data is being managed.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that bet499 holds about you, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries within 48 hours during normal operating hours (Bangladesh Standard Time, UTC+6).

For matters relating to responsible gaming, account restrictions, or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page provides answers to the most common player queries.