This Privacy Policy explains how bet499 collects, processes, stores, and protects the personal data of players registered on the bet499.biz platform. We are committed to handling your information with transparency, security, and respect for your rights.
Our Commitment
The following cards summarise the core principles that guide how bet499 handles your personal data. These do not replace the full legal text below, which must be read in its entirety.
bet499 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with applicable verification requirements. We do not collect data beyond what our services require.
All data transmitted between your device and the bet499 platform is protected by industry-standard SSL (Secure Sockets Layer) encryption. Your Login credentials, payment details, and personal information are secured at every step.
bet499 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with service providers who assist in the direct delivery of our platform services, and only under strict confidentiality obligations.
You have the right to access, correct, or request deletion of the personal data bet499 holds about you. Requests can be submitted at any time by contacting our support team. We will respond to all data rights requests within a reasonable period.
bet499 retains your personal data only for as long as it is needed for the purposes for which it was collected, or as required by applicable law. Account data is retained for a defined period following account closure as set out in this Policy.
bet499 uses cookies and similar tracking technologies solely to improve platform performance, maintain your session state, and analyse aggregate usage patterns. We do not use cookies to serve advertising from third-party networks.
About This Policy This Privacy Policy applies to all personal data collected through the bet499.biz website, mobile-optimised platform, and any associated services. By registering an account or continuing to use the bet499 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
bet499 ("we", "us", "our") operates the online betting and casino platform available at bet499.biz. As the data controller for all personal information collected through this platform, bet499 is committed to protecting the privacy and security of its registered players and website visitors in Bangladesh and the wider region.
This Privacy Policy sets out in clear terms what personal data we collect from you, why we collect it, how it is used, how long it is retained, and what rights you hold over your own information. We encourage you to read this document carefully and to contact us at [email protected] if any aspect of our data practices is unclear.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the complete agreement governing your use of the bet499 platform.
bet499 collects personal data through a variety of interactions with the platform, including account registration, identity verification, financial transactions, platform usage, and customer support enquiries. The categories of personal data we may collect include:
When you create a bet499 account via the bet499 Login page, we collect your chosen username, a contact mobile number for OTP verification, your date of birth (to confirm you are 18 or above), and any additional profile information you voluntarily provide.
As part of our Know Your Customer (KYC) obligations, we may request copies of government-issued identity documents (such as a National Identity Card or passport), proof of residential address, and confirmation of your registered payment method. This data is collected and stored solely for the purpose of verifying your identity and preventing financial crime.
When you make deposits or request withdrawals on bet499, we collect transaction records including amounts in BDT, timestamps, payment method identifiers (such as the mobile wallet number associated with your bKash, Nagad, or Rocket account), and transaction reference numbers. We do not store full card numbers; payment card data is tokenised by the payment processor.
We automatically collect certain technical data when you access the bet499 platform, including your IP address, device type, operating system, browser type and version, session duration, pages visited, games played, bets placed, and referring URL. This data is used for platform security, fraud prevention, and aggregate performance analytics.
When you contact the bet499 support team by email or through the platform's messaging tools, we retain records of that correspondence including the content of messages, timestamps, and the outcome of any support interaction. These records are used to resolve disputes, improve support quality, and maintain an audit trail.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Username, mobile number, date of birth | Account registration form |
| KYC / Identity Data | NID scan, passport copy, address proof | Verification upload portal |
| Financial Data | Deposit amounts (BDT), wallet IDs, transaction IDs | Payment processing system |
| Usage & Technical Data | IP address, device info, session logs | Automatic collection via platform |
| Communications Data | Support emails, chat transcripts | Support channel interactions |
bet499 uses your personal data exclusively for lawful, specified purposes directly related to the operation of the platform and the services we provide. The primary purposes for which we process your data are as follows:
bet499 processes your personal data on one or more of the following legal grounds, depending on the specific type of processing activity:
bet499 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may disclose your personal data to the following categories of recipients, and only to the extent necessary for the stated purpose:
No Data Sales: bet499 has never sold and will never sell your personal data to advertising networks, data brokers, or any other commercial third party. Your information is used solely to operate and improve your bet499 experience.
bet499 uses cookies — small text files stored on your device — and similar technologies such as web beacons and local storage to support the operation and improvement of the platform. The cookies we use fall into the following categories:
bet499 does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You may manage cookie preferences through your browser settings; however, disabling essential cookies may prevent you from accessing certain features of the bet499 platform.
bet499 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following retention periods apply:
bet499 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While bet499 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by choosing a strong, unique password for your bet499 Login and not sharing it with others. If you suspect that your account has been compromised, contact [email protected] immediately.
As a registered player on the bet499 platform, you hold certain rights in relation to the personal data we hold about you. These rights include:
To exercise any of these rights, please submit a written request to [email protected], including your registered username and a clear description of the right you wish to exercise. bet499 will respond to all valid data rights requests within a reasonable timeframe and, where a request cannot be fulfilled, will provide a clear written explanation of the reason.
The bet499 platform is strictly intended for adults aged 18 years and above. bet499 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a registered account belongs to a person under 18, that account will be immediately closed, all funds will be returned to the registered payment method, and all associated personal data will be deleted in accordance with our data retention procedures.
If you are a parent or guardian and believe that a minor under your care has registered on the bet499 platform, please contact us immediately at [email protected] so that we can take prompt action. bet499 supports the use of parental control software to prevent minors from accessing online gambling platforms.
bet499 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered players via email to the address on file.
Your continued use of the bet499 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you may request account closure by contacting [email protected]. We recommend that you review this page periodically to stay informed of how your data is being managed.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that bet499 holds about you, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries within 48 hours during normal operating hours (Bangladesh Standard Time, UTC+6).
Privacy Contact
Email: [email protected]
Please include your registered username and clearly state that your query relates to a privacy or data rights matter. Do not include your account password in any correspondence.
For matters relating to responsible gaming, account restrictions, or self-exclusion, please visit the Responsible Gaming page. For general platform questions, the FAQ page provides answers to the most common player queries.
Your data is protected — now enjoy everything bet499 has to offer. From BPL and IPL cricket betting to live casino games and top slots, the full experience awaits. BDT deposits via bKash and Nagad. 18+ only.